General Questions
Each business is unique in its communications requirements. Your bandwidth needs depend on how many users you have at your location, and what those users are doing. Bandwidth.com offers premium fractional T1, T1, fractional T3, T3, and optical data connections. Our Account Executives can help you determine which of these options is best for your situation.
For most customers in most geographic locations, it takes about 35-40 days to install a new T1 connection. Bandwidth.com coordinates every step of the process, from signing the contract to scheduling the installation. With our unique Customer Portal, you can manage every step of your installation process. You're not left with uncertainty about when installation events will take place, allowing you better to coordinate the resources necessary for setup. Additionally, our customer support team is ready to assist you 24 hours a day, seven days a week.
Our T1, DS3, and optical data lines are private connections with private ports. We believe our small and medium-sized business customers deserve the speed and security that can only be delivered by a dedicated, private connection to the Internet. Our pricing includes the port and the loop charge together, providing for a seamless, guaranteed data connection.
Yes. Bandwidth.com believes consistent, reliable data and voice connections are essential to success for our small and medium-sized business customers. We pride ourselves on providing this service, and this guarantee is tied to our industry-leading SLA. You will always receive the specified speed capability.
Bandwidth.com is the provisioning company. We are not an agent. We manage the customer's implementation, billing, and support, 24x7. An agent will sell the transaction and then allow another company to manage all of the support and implementation. You may never hear from that person again, whereas at Bandwidth.com, we handle all of this in-house. This guarantees a seamless data and voice experience.
Bandwidth.com realizes that when your internet access is down, your business is not making money. Therefore, we guarantee that when you call our 24x7 service department, you call will be answered - by a live technician in our Cary, NC service center - by the third ring. Most of the problems are such that we can solve them remotely. We have extensive relationships with each carrier, so if there is an issue, we have the ability to resolve it quickly and efficiently. When you sign with Bandwidth.com, you receive the added value of our experienced, dedicated in-house service and support geared for small and medium-sized business.
This depends on your network. If you want to add voice or other SIP trunking, that would determine the IP addresses you need. This depends on the size of the company. Each device that is connected to the Internet through your router requires its own IP address. Bandwidth.com's experienced service technicians will guide you through the process of determining your needs and provisioning the required resources.
Bandwidth.com offers small and medium-sized business a number of options in terms of equipment choice. An Account Executive will guide you through the process, helping you to decide whether it makes sense to purchase or lease your equipment, and what equipment to purchase or lease, based on your business plan. Call 800-808-5150 today to find out how Bandwidth.com can help your company succeed.
Bandwidth.com will handle connecting the data to your business location. All you need to provide is a router and cables. Bandwidth.com's experienced Account Executives will provide the correct equipment during the initial order process, making it as seamless as possible, so you can get back to the business of doing business.
