At Bandwidth.com, our in-house staff of network engineers and customer support specialists are available around the clock to support you. Also, our relationships with tier-one carriers ensure that we can escalate issues with your circuit on the carrier side.
We invite you to explore our support structure and policies! Our support team takes great pride in their ability to help you or find someone who can. Learn more about what makes Bandwidth.com support distinctive below:
Bandwidth.com SupportFind out more about how we support your Internet Service.
Bandwidth.com has been in the business of internet circuits since we started in 1999, but our goal to keep our data customers informed about the progress of their installation has not changed - our Installation Tracker continues to distinguish us from the rest of the telecom world.
When you have internet service from Bandwidth.com, you get free access to our online portal at my.bandwidth.com, where you can see our Installation Tracker, which gives you up-to-date information about the status of your installation, as well as information about:
- Your phone numbers and number porting
- Your support staff and their superiors
Bandwidth.com includes proactive monitoring and alerts with each circuit we sell. Our network operations center is staffed around the clock, so that we can notify you quickly if an issue develops with your connection.
The Bandwidth.com SLAs are one of the main reasons businesses choose us to power their internet. In the SLA, we guarantee in writing that your service will be available 99.9% of each month or we will credit your account. Your business depends on connectivity, so choose Bandwidth.com for your mission-critical circuits - we will keep you on-line! Please see our SLA for full details and the credit schedule.