James H. Korris, President & CEO, Creative Technologies Inc.
"A quick note to let you know how pleased we’ve been with bandwidth.com SIP trunk service. It’s an excellent value combined with exceptional voice clarity. For the 18 months we’ve had the service, we have had minimal downtime (mainly brief and infrequent outages from COVAD).
I would strongly recommend bandwidth.com to any business that needs quality telecommunications and hosting at a surprisingly low price!"
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Bill Glueck, Vice President, Information Products, Inc.
I can tell you from years of experience…that you are doing an exemplary job. I deal with vendors, contractors and employees every day…most don't understand why they were hired or the urgency of customer demands. Even though in your eyes you are only doing your job I assure you…that finding somebody like you that actually [cares] about his job and the quality of your work, and meeting agreed upon deadlines in a timely fashion is the exception rather than the rule.
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Steve Shutts
Account Executive |
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Aaron Pinkus, Corporate IT Director, HarborPoint Media
I would like to pass along my appreciation for the quality of customer
service I received from Steve Rehnborg during our recent outage issue.
Steve was a pleasure to work with. He was dedicated to resolving our
issue and his communication and follow-through was exemplary. My experience
with Steve was honestly the best example of excellent customer service I have
ever received in all my dealings as a Corporate I.T. Director.
Thank you again for providing excellent service!
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Joseph Ouellet, Anchor Technology
I wanted to take just a moment to inform you of the outstanding performance from your Activation Engineer, Daniel Wynn. Yesterday was the first bandwidth.com installation I have ever done. My client (Hear of Texas) has been anxiously awaiting SIP trunking and now they can have it with your service. We ran into some serious issues with the SIParator, and Daniel was more than willing to assist us in getting set up with the service. Evidently, the SIParator was not fully configured like it should have been. It was only partially set up and would not allow us to use your service. In fact, it was so misconfigured, that we could not even log into the device to make the needed changes.
We basically “hacked” the SIParator, reset it all to factory defaults, and then rebuilt the whole configuration. It was quite an ordeal. It took several hours, and Daniel was willing to stick it out with us the entire time. He truly is a well qualified Engineer and knows his SIP stuff. If he is an example of how all your technical support staff responds to customers, you have made one Telecom Dealer and one customer very happy.!
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Shawn B., Fusion Networks
Thank you for escalating our case and please extend our gratitude to your managers at Bandwidth.com. I was not expecting a call from the Operations Manager, and the level of customer service exceeded my expectations. The level of quality we received greatly exceeded that of our previous carrier, and we are looking forward to being a customer for a very long time.
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Todd Hixson
Account Executive |
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Joseph Cichowski, Manager of Technology, Ash Creek Enterprises, Inc.
We had some great success with Bandwidth today thanks to a couple of guys. We were finally able to get up SIP trunk up and running for outbound calls thanks to Bobby Watson. He was more than helpful and demonstrated superb technical ability in helping us resolve the issue we had with the SIP trunk. That coupled with the granular control and monitoring capabilities he had has renewed our comfort with the SIP product and will make it a go to solution for our customers.
The other gentleman Matt Ruehlen in customer service also played a big part today in getting us access to the voice tools in my portal and call ownership on the customer move question I had. Even though he could not answer the questions, he made sure it got to the right person and made sure that person got to me. It is experiences like this that resellers love. If everyone at Bandwidth put in this type of effort every call would be a success. Not to leave you out personally, you have been great with getting me what I need to sell to our customers and putting me in touch with the right groups. For all of this I thank all of you and please make sure this email gets to the right people in each department so this does not go unrecognized. Thanks again.
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Matt Ruehlen
Customer Care Specialist |
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John W. Jones,
Vice President of Operations, Positive Networks
I want to let you know what a wonderful job that Kristen Moore has done for your company. I represent a company that is on the verge of some large growth. As I am preparing for that growth, I have had a lot of opportunity to work with a great number of vendors across the board. In particular, VoIP services are the largest cost driver to our product going forward and have been a major focus of my attention. I have spent a great deal of time researching and utilizing different VoIP providers that can accommodate our current needs and have the ability to grow as our company grows. In addition, I am a former executive at Sprint where one of my many roles was running consumer collections for Sprint where I had 30 +/- vendors supporting the efforts I was responsible for. In my current and previous dealings with vendors, it would be hard for me to say that I have had a person work harder on my behalf then Kristen. As we are evaluating many opportunities to address our growth, we have had many different thoughts on the end design and have had high needs for quick response as a result of new pressing needs. Kristen has always made herself available to address our needs in near real time. She has been a champ and has represented your company well. As we grow, we will continue to look at Bandwidth.com as a strong partner in that growth primarily as a result of Kristen’s efforts.
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Kristen Moore
Account Executive |
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Zeb Ahmed,
Information Technology Manager, VMdirect, LLC
I just wanted to email and congratulate you on having such a dedicated employee. As a new VoIP SIP trunk customer, I had the pleasure working with Jay Carothers who was very helpful, understanding and patient throughout the whole process. He worked with us very patiently to get the issues resolved and helped us get setup in a timely manner. I saw that Bandwidth.com recognizes its employees on its website and I think Jay would be a great candidate for it.
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Jay Carothers
Account Associate |
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Dave Tank,
St. Croix Trading & Collectibles, Inc.
Thank you for all of your help and concern during our transition to Bandwidth.com. Everyone from your company was very knowledgeable, courteous and a pleasure to work with.
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Meghan McInnis
Installation Specialist |
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Kenneth J. Carey,
Kunzman Associates
Good news – Our SIP Trunk became operational yesterday and I’ve had numerous opportunities to test it, and, Wow! Clarity, speed, and relief of the current phone lines is fantastic!
Thanks again for all your help.
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Karen Hendrickson
Installation Specialist |
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Ray Wolfe,
Photosonix
You and Bandwidth continue to be well organized and competent. Everything so far is working, I rather suspect the porting process will work as well. Thanks for everything.
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Amanda Williams
Installation Specialist |
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Glen Giannelli, Network Support Technician,
Cannondale Bicycle Corporation
"Just wanted to send a quick note to thank you and the rest of the folks at Bandwidth.com for the great job you did in getting our T1s setup and activated. The process was SO easy and the communication from your group was great; we were able to track the progress of the installation minute by minute. Another shout out to Justin for getting us activated this morning, 4 days ahead of schedule. It is such a pleasure to work with a company that can actually answer questions and get things done in such a short time. Hopefully we will continue to have this high level of support into the future."
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Bill Motzel,
Sigma Benefits
At long last, our common nightmare seems to be near a close. Lisa Jill, Mary Kate, and Blake, I am so grateful for the very effective help that you all gave me. Love the new phones, and they sound GREAT.
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Blake Stockslager
Engineer |
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Sarah Erdtmann,
VoIP Implementation Specialist, Alteva
I just want to let you know what a nice job Diana is doing on one of our cases. She has been very supportive and quick to respond throughout the whole process. Just wanted you to know!
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Diana Kenner
VoIP Support Specialist |
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Mary Hassler,
Operations Support, EDL Consulting
It worked – opening the first port you suggested. I can now successfully make outgoing calls. THANK YOU!
And thank you for solving my other problem too – you’re GREAT!
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Erica Rogan,
Essentia
Thank you for all your help today. You were so nice and patient with me, and we got all the phones working without any major catastrophes. TRUST ME when I say with my company that is a miracle.
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Brandon Miller,
firepunk.com
I've been very pleased with my Bandwidth.com service
for
the past year. I wish I had written down each technician that has
helped
me so I could personally thank each one of the Bandwidth.com team. I'm
currently averaging about 20% of my allocated bandwidth with about 66%
of
my target WISP customers online. I wish I had the means to sign up for
another pair of T1's, for a total of 6Mbps available for my WISP
subscribers. On paper I would need to double my subscriber base to
afford
it. Until then, I'm happy with the level of service provided.
Also, as a former XO communications subscriber, every support incident
has
blown me away. I still can't believe that Bandwidth.com has the time
to
take care of my incidents since I'm most likely a very small account
and
therefore a little piece of the revenue stream. The best part is the
there
aren't any excuses for any outage. I appreciate the honesty the most.
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Robert Cooper,
Customer Support Manager,
Vocalocity
I just want to drop you a note and tip my hat to Dina Goddard in your Port In department. I’ve been working with Dina since I started with Vocalocity eight months ago and she has consistently done a fantastic job taking care of our needs. Her attentiveness, patience and kindness have not gone unnoted here. Most recently, one of our account managers made a mistake in entering a phone number to be ported and Dina caught the error, corrected it and helped us complete the port without Vocalocity ever notifying her of the error. It’s her attention to detail that makes her an extremely valuable member of our customer support team. If customers knew what Dina and the rest of your port department does for us on a regular basis, they would want to thank Bandwidth too!
Again, hats off to Dina for her continued hard work and extra-special attention to Vocalocity. I hope she gets the credit she deserves!
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Dina Goddard
VoIP Support Specialist |
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John P. Monahan,
President & CEO,
Wind Currents Communications, Inc.
On behalf of Wind Currents Communications, Inc,, I wish to acknowledge and express our appreciation for Bandwidth.com's excellent customer care; especially, Chad Buus, Marcus Guyton and Scott Artinger, whose professional demeanor and expertise, patience and courteous telephone manners, are exceptional. They are to be commended for always finding a solution to the problem. It's a pleasure to be able to speak to a human being without having to go through a bunch of prompts and, any time we've requested to speak with Chad, Marcus or Scott, if they're not available, they've always responded with a timely return call.
Thank you again and, keep up the good work.
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Matthew Anderson,
Branch Manager,
U.S. Property & Casualty,
Crawford & Company
I have been working with Meghan Sturgis on implementing Bandwidth's VoIP solution in two more of Crawford offices in Alabama. Meghan has been super responsive and has made the transition to Bandwidth as smooth as possible. In this day and age it seems like exceptional customer service is hard to come by and I believe her efforts with my account deserve recognition.
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Meghan Sturgis
Installation Specialist |
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Mr. Jamie Blakley, President,
J. Blakley and Associates, Inc.
I have greatly appreciated the support you’ve provided in dealing with the Inner City Mission account.
You are wonderful Thanks.
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Ashley Brackett
Billing Specialist |
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Steven M. Jourdenais,
Chief Operating Officer,
Jormac Aerospace
I just wanted to say that each and every one of you has shown outstanding professionalism as you assisted me in moving from my old provider to Bandwidth. I never once had a situation where I felt I did not receive the highest level of support you were able to give. I am very pleased with my experience and would recommend you to anyone that required your services. You should all be proud for setting an example to be followed. Thanks.
Jimmy – Awesome job, man. Could not have asked for better support. Close the ticket.
Brent – Thanks for following through!
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Jonathan Allison, Network Administrator, Solid Concepts Inc.
My name is Jonathan Allison and I work for a company called Solid Concepts Inc. We purchase most of our internet lines through your company, including a pair of bonded T1 lines from the carrier. When both of our T1 lines went out at 5:30pm PST on August 22nd I immediately got on the phone with your support team. I worked with three different people at Bandwidth over the course of the 12 hours it took to get our line back up, a gentleman named Carl, another named Tim, and a very helpful woman named Amy. Even though the downtime was much too long, I know it was due to the incompetence of a number of people at the carrier and that everyone at the Bandwidth team worked as hard as they could to repair the situation. I was especially impressed with the persistence, professionalism and amiability of Amy of your nightshift staff. She kept me updated every hour throughout the night, just as I had asked, until I had the carrier service tech on site.
Despite our extended downtime and my extreme lack of sleep, I actually have come away from the incident with a positive outlook. Even though the carrier completely dropped the ball, your support team at Bandwidth managed to get some action taken and the issue resolved just before our extra critical business hours. Your team’s support has been great, and this event has reinforced just how important it is that we purchase all of our internet lines through Bandwidth.com. Given my direct experiences with the carrier’s support in the past, I can’t even begin to fathom how much worse this would be if I had to work with them directly to get this problem fixed.
Please pass on my thanks to your whole team!
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Amy Ashworth
Customer Care Specialist |
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Colleen Flynn, Vice President,
Account Manager, Vocalocity
Your people are awesome. I just wanted to recognize Brent
for the AMAZING job his team has been doing for the past
couple of months. They have been so helpful and responsive
and have personally saved Vocalocity a lot of business.
I contribute much of my success at Vocalocity to your
team at Bandwidth. Your customer care department has been
on point. The response time to customer care emails is
outstanding!
All of us here in the Account Management department would
just like to say thank you for all of your great help
and customer service!
Special shout outs go to Brent, Dina, Jackie, Jimmy, Scott
and the new guy, William!
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Brent
Pentecost
Operations Manager |
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Amy Bennett, Vice President,
Operations, Traffipax, Inc.
I just wanted to follow up to my voicemail to express
our appreciation for all you did to get our work expedited
and ensure that it was done properly especially with the
few bumps we had in the road. You went over and above
for us and you are the main reason we would definitely
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Mary Kate Fish
Operations Manager |
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Mike Elliott, Internet Connection
Thanks for your great service, Scott. I appreciate your
hard work to get this done in lieu of the obstacles you
had to deal with.
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Scott Artinger
VoIP Support Specialist |
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Tom Greenhaw, V.P. Technology, Nova Libra, Inc.
Thank you for your service and professionalism. Your outstanding
response allowed us to receive service despite the fact
that Broadwing was not ready and needed to perform additional
work to turn up the line.
We look forward to working with you in the future. We
will be scheduling
another call a week from Monday to turn up BGP.
Thanks Again.
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J. Anders Bulluck, Founding Partners Capital
Management Company
Thank you so much for the absolutely OUTSTANDING customer
service and follow-up that you've provided to us! I want
to complement Bandwidth.com for being such a customer-focused
company who truly seems to care about us. In this day
and age, that's not something that you run into everyday!
I want to go further with my complements- this time, focusing
on you! Your commitment to our installation was outstanding.
You doggedly pursued the troubleshooting that was required
in order to get our T1 activated, and you did not rest
until the situation with the LEC was corrected and we
were up and running! Without your commitment and expertise,
our installation would have been a disaster- THANK YOU!!!!!!
You showed further outstanding customer service by continually
following up with me post-installation, just to make sure
that I was happy and that everything was ok. What outstanding
extra effort!
In short, it's a simple equation:
Bandwidth.com + Outstanding Support = Worry-free,
High Reliability Installation
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Dave Holmen, Erickson Trucks-N-Parts
No open items, everything worked flawlessly. Would've
been a bit more user friendly to have the cables needed
included. Everything has been solid and fast. Qwest didn't
relay much information, but did the job thoroughly. Working
with Bandwidth so far has been a good experience. Fast
resolutions and no excuses. So far, it's been great! The
ONLY problem is that you don't offer anything for residential
customers.
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James
Roberts
Account Executive |
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Patty Baber, AccuQuick Abstracting
I Oh, and I forget to mention. YOUR SERVICE IS BETTER.
The sound quality is at least one level up from ViaTalk.
The dropped calls so far are NONE. No really stupid automatic
messages come on the line when a caller calls in, goes
straight in to our PBX an works perfectly. ViaTalk, several
times a day, had this automatic message that came on the
line and stated "This number is unavailable."
They ALWAYS stated that it was a problem on our end not
theirs. And yet there is no software anywhere here that
has that statement as an option. Also, I was on the phone
for 45 minutes yesterday with no bad quality entering
into the conversation, no missed words, no echos, no static.
Again, with ViaTalk, after about 10 minutes on any call
we began getting odd ball stuff like above.
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Ray Colmenares, SkyNAP/RBH
I Thank you for your time and patience with my client
eDiets. At this time they are very satisfied with the
service and more so happier with the on time porting.
Your support team has been as well very helpful and courteous
(Amber Kirby and Wesley Musselwhite). I'm sure to use
Bandwidth.com in the future with our other clients..
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Wes
Musselwhite
VoIP Installation Specialist |
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Brent Pabst, Unit Dose Solutions
You guys are awesome! Tell your team how glad we are to
have switched to Bandwidth.com. Painless setup, always
had the answers to my questions and the service is exponentially
better than what we had. I cannot thank you guys enough!
With any luck we should be talking again for our NJ Facility.
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Amber
Kirby
VoIP Installation Specialist |
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Carol Farlow, Instant Media
As an office manager, I've been responsible for several
phone systems during the course of my career, and from
the first contact through installation, bandwidth.com
has provided outstanding service. Usually employees are
intimidated by new phones, but ours are so feature-rich
and easy to use that they were an instant hit. When I've
needed technical support, you'd think bandwidth.com stopped
everything just to help me - and with constant follow
through at every step, what more could one possibly ask?
Kudos to Bill in sales, and Lamont and Courtney in engineering.
Instead of being a time-consuming and tedious process,
it's been a breeze. I wish all my vendors were just like
bandwidth.com.
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Jeremy Stinson, ReadyTechs, LLC
[Ashley] Great work for this VAR who will be reselling
our VoIP services with an extremely high degree of confidence
in our abilities thanks to you. Your efforts clearly impressed
these guys who have been in the business for a number
of years. Thank you for going the second mile!!
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Ashley
Turner
Account Associate |
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Jeff Blauser, Senior FAE, Dell Team
Chendra Robinson at Bandwidth did an excellent job with
all the logistics and was very patient with me as we worked
through installation issues. I felt Wesley Musselwhite
went above and beyond the call with his support and advice.
On the whole, this was a much more pleasant experience
than we had previously with the SBC installation a year
ago. Thanks for playing your part on the front end. It
seems there may have been some red tape from us in the
beginning, but when it came time to execute, you did a
wonderful job.
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Chendra
Robinson
Installation Specialist |
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Kevin Vo, Thought Convergence
I just wanted to write an email to thank you guys again
for all of the help in getting our internet/phones up.
We can finally start doing business like usual again.
I have to hand it to you guys, the Internet is great and
the phones are crystal clear, and you guys have a great
team. I especially want to thank Wesley for all of the
help that he gave me last week and this week in getting
to the bottom of the mode/speed incompatibility issues
and miscommunications. I wish you guys all the best and
thanks again.
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David Brooks, Southwest Durham Family Medicine
I've been using Bandwidth.com's integrated data and voice
service for 7 or 8 months now and could not be more satisfied.
Even though we only use a fraction of the VoIP's capability,
the combination of a dedicated T-1 and cost-effective
phone service from a single provider has proven a smart-decision.
We have better equipment, higher quality service, and
better support that is backed by service level agreements.
My only regret is that we did not start our business 2
years ago with Bandwidth.com.
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Mitch Koep, A Better Wireless, NISP, LLC
I just wanted to let you know I am impressed with the
level of service I have received from Bandwidth.com and
say thanks for everyone's help and dedication to me as
a customer.
This is the finest service I have received from any reseller
I have dealt with. Thanks again to everyone there!!!!!!!.
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Chris Esposito, President, ESPO Entertainment,
LLC, June 2006
I'm a new bandwidth.com customer and I just wanted to
drop you a note of appreciation. Last night my IT guy
and I made a phone call into your offices in search for
help in setting up our new VOIP phone system. We had missed
our scheduled activation appointment earlier in the week.
Mr. Larry Morris went out of his way to work with us.
I know it was above and beyond his normal range of duties.
In addition, he was very patient and thorough. With employees
like Mr. Morris, we're sure to be bandwidth.com customers
for a long time into the future.
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Leonard Brazzano, Precision Data Imaging,
Inc.
I just wanted to take the time to write you an email and
let you know how terrific Shawn Starler was today in solving
my problem.
I was having a problem getting the X-Lite soft phone to
authenticate with my Edgemark 4200. After spending hours
working on the problem alone I decided to call into bandwidth.com.
At first no one seemed to understand my problem or could
grasp what I was trying to accomplish. After having a
trouble ticket opened, Shawn had called me back. He allowed
me to run through some of the steps that I had taken to
try to solve the problem on my own. Once I described what
was happening, he had immediate knowledge and knew exactly
what I was trying to accomplish. It was very pleasant
to have someone on the other end of the phone that is
knowledgeable and willing to take the time to resolve
the issues that I was having.
At no point did he rush me off the phone, or make me feel
as if my problem wasn’t important. He said that he
has seen this in the past and a resolution shouldn’t
be hard to figure out. I’m glad to report to you
that my soft phone is working very well thanks to the
time and effort that Shawn was willing put in.
Kudos goes out to Shawn, along with Amber Kirby to whom
I turn to also for a great deal of support. I feel strongly
that both these employees are very valuable to bandwidth.com
and bandwidth.com should feel proud to have them!
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Christopher Chenoweth, CIO/VP, CDYNE Corporation
I would like to thank T.R. Missner for helping me get
my VOIP system up and running. He was very knowledgeable
about the SIP protocol and it allowed us to resolve any
issues very quickly. Gabe Auble has also been very helpful
in getting this VOIP solution running quickly. I will
be passing on the great experiences I have enjoyed with
Bandwidth.com.
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T.R.
Missner
VP of Network Engineering |
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Scott Crossen, digmypics.com
I’ve been working with Lamonte to resolve a problem
with our router. He’s been one of the best support
techs I’ve ever worked with. His follow through and
constant persistence to make sure we got things working
on our end has been much appreciated. When he doesn’t
know the answer to a problem, he readily admits it, finds
the necessary information quickly and then acts on it. He
really managed my case for me without my nagging. He’s
got a really good attitude. You’re lucky to have such
a great player on your team.
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Erica Rogan, Essentia Management Services
I am writing you in regards to one of Bandwidth's employees
Marcus Guyton. The company I am with has had an account
with your company for 6 months now and we have had some
glitches getting the system up and running from scratch.
The company has also grown in the last couple months and
we have needed to add lines, and order new phones, and get
them set up accordingly. All the employees at Bandwidth
that I have come in contact with have been helpful, but
none to the extent of Marcus Guyton. Whenever I call Marcus,
he is always willing to help me, and never tries to transfer
me to someone else.
Marcus always addresses everything I need help with, and
to date has been able to figure out how to fix any of my
phone issues. A majority of the reason our system is up
and running so smoothly is because of all of Marcus's help
and expertise. It is nice to know I can always call and
not have to worry about whether or not our problem can be
fixed, but rather when Marcus can fix it. Thank you for
taking the time for this letter, and again I appreciate
all Marcus does for this company, and his efforts to keep
us up and running without any problems. Please thank Marcus
as well for all his hard work. I have definitely given him
enough to do.
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Eric Kowalewski, DBS Cable
I never got a chance to thank you for all of your help and
hard work in getting our T1 up and running. This was a first
for me and you taught me a lot.
Thanks so much and tell your boss you deserve a raise!
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David Seay, Ohenry Productions
As far overall experience, I want to say that Chendra Robinson
was excellent. She was accessible every time I called her
with a question, and she worked very hard from the beginning
to obtain and keep my business. When I talked to Wes on
Friday for the actual installation he was patient and made
sure that all was working well before we disconnected. We
were on the phone for over an hour and he stayed there even
as we worked through internal networking issues.
If the two people above are an example of your over all
organization then I say we made the right choice in going
with Bandwidth.
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Michael Yin, Lightning Component Corp
Hi, I just wanted to say that we are fully up and running
on the T1 at the El Paso office. I want to compliment all
of you for such great service. I was kept up to date about
everything step and I can honestly say that I have never
had a voice or data installation complete on time, much
less ahead of schedule!
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Pam Kimmons, IS Administrator, Maynard Inc.
I am with Maynard Inc., here in Fayetteville, AR. Shawn
Allen is our Installation Specialist. We currently have
2 T1 lines through Bandwidth.com.
I just wanted to drop you a quick note and let you know
that Shawn has provided exceptional service for us, has
always been extremely professional, and he represents Bandwidth.com
in a very positive way.
Because of Shawn's dedication for customer satisfaction,
Bandwidth.com is whom we refer all our Company contacts
to for Internet needs.
Again, thank you very much for all the hard work.
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Sean
Allen
Installation Specialist |
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David Stone - Vice President, It's Academic
I would like to express my gratitude to Chendra Robinson
and the Bandwidth.com team in servicing our new T1 account.
At a time when our previous provider was unable to help
us in making an installation happen in a relatively short
period of time as we moved our offices, Chendra and the
Covad personnel stepped up to make the dates in which
we had asked. This short time frame was quicker than all
of the other providers would even entertain. Hats off
to Chendra for her kind and quality communication in keeping
us informed and pushing the process as quickly as necessary.
In fact I enjoyed Chendra's smiling voice so much, I am
a bit disappointed the job is complete. In today's business
environment kind hospitality is hard to come by. Keep
up the good work. |
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Ed Wu, Voice & Data Specialist, CDW
I just wanted to take a moment to thank the Bandwidth.com
team for an outstanding job with CDW customer "It's
Academic". I first spoke with the customer on Monday,
January 23rd when they were 1 week away from an office move
and without connectivity as AT&T had completely forgotten
their T-1 order. Upon signed contract submission that day,
the process has been flawless from beginning to loop drop
yesterday and install today!
Many hands massaged this order through beginning with Ben
Bonine for pre-sales guidance, Josh Stone with
a quick contract turn-around and Shannon Nice manually
approving the credit. Chendra Robinson deserves extra
special thanks for outstanding coordination with the customer
as does Jason Virgil for communicating all of this
with me.
Nice job and thanks again for breaking the record with an
8 day T-1 install!
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