Law Enforcement Guide
LAW ENFORCEMENT / LEGAL COMPLIANCE GUIDE
(Also applicable to Bandwidth.com CLEC, LLC & Broadband, LLC, both of which are wholly owned subsidiaries of Bandwidth.com, Inc.)
ABOUT BANDWIDTH.COM, INC.
Bandwidth.com, Inc. ("Bandwidth") is a nationwide telecommunications and VoIP provider primarily serving business customers. Many of our customers use our VoIP services in a wholesale manner, offering services of their own together with a Bandwidth telephone number to their end users. In these cases, Bandwidth does not have a relationship to the end user or any information about the end user and how the number is being used by the end user. In fact, Bandwidth may not provide any of the features of the end-user's services even though they may include a Bandwidth telephone number. In many such cases, wholesale customers whose services involve the use of a Bandwidth phone number are providing their own services to the end user of their services via an application or other service delivery method (sometimes referred to as Over The Top (OTT) services – more information may be found on the web, including Wikipedia: http://en.wikipedia.org/wiki/Telco-OTT).
Bandwidth also provides hybrid calling (VoIP based augmented with mobile connectivity) services to consumers under the product name of Republic Wireless.
Due to the nature of VoIP, Bandwidth's wholesale customer base, and the proliferation of OTT services, you should never assume that a number is associated with Republic Wireless even though it may appear as if the number you are investigating is "mobile" in nature.
AS A COURTESY, WE OFFER TO VERIFY TARGET PHONE NUMBERS FOR AUTHORIZED ENTITIES WITHOUT LEGAL PROCESS, AND IF THEY ARE ASSIGNED TO A WHOLESALE CUSTOMER OF OURS, WE MAY BE ABLE TO PROVIDE THAT WHOLESALE CUSTOMER’S COMPLIANCE INFORMATION WITHOUT LEGAL PROCESS TO SAVE AUTHORIZED ENTITIES THE STEP OF SUBPOENAING US FIRST FOR THE CUSTOMER OF RECORD AND THEN HAVING TO SUBPOENA THAT CUSTOMER OF RECORD FOR END USER INFORMATION. Our wholesale customer then would make its own independent assessment of the request, including, without limitation, any subpoena subsequently delivered.
THEREFORE, LAW ENFORCEMENT AGENCIES AND OTHER AUTHORIZED ENTITIES ARE STRONGLY ENCOURAGED TO SEND AN EMAIL TO LEGAL@BANDWIDTH.COM WITH YOUR FULL LEA NAME AND CONTACT INFORMATION AND THE TARGET NUMBER PRIOR TO LEGAL SERVICE.
|ABOUT BANDWIDTH.COM CLEC, LLC||Bandwidth.com CLEC LLC is a wholly owned subsidiary of Bandwidth.com, Inc. Since telephone numbers of interest may be assigned to Bandwidth.com CLEC LLC as the carrier of record, Bandwidth will accept service of legal process under either the name of Bandwith.com, Inc. or Bandwidth.com CLEC, LLC.|
|ABOUT BROADBAND, LLC||Broadband, LLC is a wholly owned subsidiary of Bandwidth.com, Inc. Broadband, LLC engages in the reselling of circuits and other forms of dedicated internet and private networking access services. If your inquiry involves an IP address then your legal process should be served on Broadband, LLC, and addressed to Bandwidth per the below.|
|ROUTINE AND HISTORICAL RECORDS REQUESTS:||
LAW ENFORCEMENT AGENCIES AND OTHER AUTHORIZED ENTITIES ARE STRONGLY ENCOURAGED TO SEND AN EMAIL TO LEGAL@BANDWIDTH.COM WITH YOUR FULL LEA NAME AND CONTACT INFORMATION AND THE TARGET NUMBER PRIOR TO LEGAL SERVICE.
Email: firstname.lastname@example.org (PREFERRED METHOD)
(YOU MUST INCLUDE A RESPONSE EMAIL ADDRESS WITH ALL REQUESTS)
For all civil matters, please serve us via our Registered Agent on file with your Secretary of State.
In each instance, Bandwidth will assess the request, including, without limitation, any subpoena subsequently delivered.
YOU MUST BE A MEMBER OF LAW ENFORCEMENT OR OTHER AUTHORIZED ENTITY WITH A DECLARED VERIFIED EXIGENT SITUATION (exigency as established by your own agency's guidelines).
Send an email to: email@example.com with the target number and your LEA name and contact information and indicate in your email you have an exigent situation. (All exigent requests must be made in writing via email; we will not provide customer of record information based only on a verbal request.)
We will respond via reply email with customer of record information promptly after assessing the request.
OUTSIDE OF NORMAL BUSINESS HOURS:
Contact Neustar at 877-510-4357 (Option 1) and advise Neustar you are inquiring about a number assigned to Bandwidth.
(NOTE: Normal Business Hours are generally Monday through Friday, 8:30am to 6:00pm – if you have emailed firstname.lastname@example.org for an emergency/exigent matter during normal business hours and you do not get a timely response please contact Neustar for assistance.)
|CALEA ORDERS:||Send an email to: email@example.com and attach a copy of your Pen Register / Trap & Trace and/or Full Intercept Order. In each instance, Bandwidth will assess the request, including, without limitation, any materials delivered.|
|IF YOU ARE A MEMBER OF THE GENERAL PUBLIC WITH A CONCERN REGARDING A BANDWIDTH PHONE NUMBER:||
PLEASE NOTE: THE LEGAL COMPLIANCE TEAM WILL NOT RESPOND TO INQUIRES FROM MEMBERS OF THE GENERAL PUBLIC.
Bandwidth has established a process to investigate potential Acceptable Use Policy matters. Please use the link provided to report your concern to our fraud & security team so that we may investigate and take any appropriate action: http://bandwidth.com/resources/legal/policy_violations.html.
Additionally, your concern may be a matter for law enforcement and we encourage you to work with your local law enforcement as may be appropriate.
|GENERAL QUESTIONS REGARDING BANDWIDTH LEGAL COMPLIANCE:||Send an email with your question to firstname.lastname@example.org|