Internet Support

Bandwidth.com Standard Support Agreement

Internet Services Only

When a customer purchases Internet services, Bandwidth.com demarcation is the Local Exchange Company's Main Point of Entry (Smartjack). The demarcation can be inside or outside of your facility.

Note: It is the customer's responsibility to extend the circuit from the Local Exchange Carrier's Main Point of Entry to the location in your facility where the terminating device is installed (i.e. router, switch). Demarc extension purchased from Bandwdith.com are not warranted after the circuit is activated and accepted by the customer.

Internet Services and Router

When a customer purchases Internet Services with router, Bandwidth.com demarcation is the router with the exception of the demarc extension.>

Note: It is the customer's responsibility to extend the circuit from the Local Exchange Carrier's Main Point of Entry to the location in your facility where the terminating device is installed (i.e. router, switch). Demarc extension purchased from Bandwdith.com are not warranted after the circuit is activated and accepted by the customer.

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