A
ACD - Automatic Call Distribution
B
C
D
E
F
G
H
I
IVR Interactive Voice Response
J
K
L
M
N
O
P
Q
R
S
Session Border Controller (SBC)
T
TTS Text To Speech (IVR implementation)
U
V
VBS - Voice Broadcast Services
W
X
Y
Z
Z Â ZIP The file extension which refers to archives that were created by the program PKZIP. You need the program PKUNZIP to get the files out of the archive.
Zmodem A file transfer protocol which is known for its speed, as well as the ability to transfer information about the files which it sends. It has crash recovery and auto-download features, and can use a 32 bit CRC, which makes it almost error-free.
