Database Systems Corp. (DSC) has developed an Interactive Voice Response IVR system that provides callers with the ability to automatically interact with a phone system while obtaining information or performing transactions. EasyIVR is the service division of Database Systems Corp. and maintains a fully staffed Hosted IVR facility and development center.
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IVR Development Services
DSC employs an experienced IVR Programming and development staff that can deliver comprehensive IVR solutions quickly. This can provide your organization with a competitive advantage in the marketplace. As a service group, you can provide information to your clients at the touch of a phone keypad, 24 hours a day. From external database access to web integration including VoiceXML messaging, we can develop your informational phone applications in a short period of time.
Text To Speech (TTS) Implementation
IVR service from DSC incorporate several Text to speech engines including support for Microsoft SAPI V5.1. Information from remote databases and websites can be extracted using VoiceXML and similar protocals and provided to the caller.
Hosted IVR Service Features
The following are just a few of the features and benefits provided to our IVR outsourcing clients:
- Your Own 800 Number
- IVR integration with the PACER ACD
- Professional Voice Prompts
- Unlimited Menu Selection By Caller
- Simple To Complex Call Routing
- Complex Outside Phone Dialing Rules
- Open IVR Software Development Tools
- Database Access and Update
- Website and Server Data Access
- Text To Speech (TTS) Data Conversion
- Call Recording and Messaging Service
- Online Reporting with Realtime Update
- Much More....
Hosted IVR Applications
IVR Applications and toll free answering solutions are becoming very popular today. Both public and private organizations are providing information to community members and clients 24 hours a day. In just a short period of time, this technology has been applied to a growing number of industries and projects.
Hosted IVR Reports
DSC provides each of its clients with access to an IVR reporting system that analyses the ongoing performance of each IVR calling campaign. The following IVR reports demonstrate this reporting capability provided by DSC and its IVR outsourcing features.
Database Systems Corp. Applications and Products
- Telephone Reassurance - Community calling program for seniors and home alone children
- Emergency Notification Systems - Community alert systems and emergency voice broadcasting services
- ACD System - Automatic Call Distribution and ACD Software
- Interactive Voice Response - Interactive voice response systems and services
- Computer Telephony Software - CTI Software and Phone Systems
- IVR Software - Interactive voice response development software
- IVR Systems - PACER and WIZARD phone systems with IVR features
- Voice broadcasting - Message broadcasting systems and service
- Voice broadcast services - Online management of voice message campaigns
Contact Database Systems Corp.
Contact DSC at (602) 265-5968 or use the following Contact Form.
