Overview
Topics
Interviews
Podcast
Textie Awards
STATE OF MESSAGING 2024
A rich new world of messaging awaits
Dive into the latest trends affecting text messaging, so you can send more messages that matter in 2024.
See what VP of Messaging Brad Roldan is saying about Messaging in 2024
Report Introduction-
Survey respondents sent 36% more text messages in 2023 compared to 2022
Find out how the industry is embracing new ways to grow
Explore -
Messaging is creating new ways to make life better by improving safety, convenience, and connection
Homework completion goes up by 40% when parents and teachers chat regularly. A school in Boston does that with SMS.
Explore -
81% of retail and ecommerce respondents report that SMS messages result in more purchases
Think retail and ecommerce messaging is all coupon codes and flash sales? Think again.
Explore -
Texting creates a 20%+ reduction in no-shows and a 54% average click-through rate for appointment confirmation texts
Not only does messaging increase provider efficiency and boost CX—it can even save lives.
Explore -
Banks don’t get left on read, 75% of consumer respondents open texts from their financial institution on a regular basis
See how Fintech companies maximize CX and boost security through strategic messaging.
Explore -
66% of survey respondents say global messaging is a priority for 2024
Expand your messaging portfolio this year and reach wider audiences around the world.
Explore -
71% of respondents say they’re somewhat or very optimistic about the future of text messaging
Here’s where we see messaging going in 2024 and beyond. Are you ready?
Explore
Lost in a maze of messaging channels?
Take the quiz to find out what use case fits what channel.
[Report] Readers are leaders
Download the full report for all the stats and case studies.