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Blog Security Voice

How to calculate fraud scores in your contact center

fraud scores
Blog Contact Center Unified Communications Voice

Why now? The opportunity to accelerate CX digital transformation

A phone with various customer experience icons indicating CX digital transformation
Blog Voice

Real-time transcription for the real world

Real-time vs. Batch Transcription: Purple phone on cloud floating above phone
Blog Regulations Voice

Get with the program, MAN (Part 2)

Purple background with blue phone. Copy says MAN vs. STIR/SHAKEN
Blog Voice

Webex Calling: Cloud Connect vs. Local Gateway, Explained

Webex calling phone icon and cell phone
Blog Contact Center Voice

CiscoLive 2023: 5 highlights in communications

Words Highlights from Cisco Live in a bubble
Blog Regulations Security Voice

Get with the program, MAN (Part 1)

A phone with France's flag and the text 'MAN' indicating France's MAN program
Blog Contact Center Unified Communications Voice

World Telecommunication and Information Society Day (WTISD) on May 17th

A phone showing messages including "we're here to help" indicating "World Telecommunications Day"
Blog Contact Center Unified Communications Voice

The state of enterprise cloud adoption: 2023

Blue buildings and server in the cloud
Blog Voice

Network jitter: What internet jitter is, & how to fix it

A phone call icon showing error indicating network jitter causing call issues
Blog Unified Communications Voice

Your SBC for Microsoft Teams Direct Routing: 2024 guide

Microsoft Teams logo and a server in cloud indicating hosted SBC for Microsoft Teams Direct Routing and how it works
Blog Contact Center DevStack Messaging Regulations The 411 Unified Communications Voice

Communication in Healthcare: Options are NOT Optional

A clipboard, medicines, and steth indicating HIPAA compliant messaging and SMS texting
Blog Phone Numbers Voice

The first cell phone call was made 50 years ago today

picture of old style mobile phone with text: 50 years ago today
Blog Phone Numbers Voice

How long does it take to port a number with automation?