Find out who’s who before they reach you. Get actionable insights to step up or step down caller authentication processes for 90% of your contact center calls with rapid trust assessment.
Have your spoof and fraud scores delivered at warp speed—before the call reaches the agent.
Verify real customers faster, flag suspicious calls, and route them to IVR saving your agents and customers time.
Lower your Average Handle Time (AHT) and costs per call. Improve your agents’ productivity while fending off the cost of fraud.
Disclaimer: This is only an estimate of ROI and does not represent guaranteed cost savings or actual pricing.
Call Verification helps you serve real customers sooner and better while protecting your contact center, customers, and agents from the costs of fraud. Hit ‘calculate’ to see how much you could potentially save.
Verify nearly instantly if a call has originated from the device that owns it with ANI validation. Within milliseconds of a call:
• Supply your agents with crucial caller information
• Enable routing to IVR for suspicious calls
Protect your contact center from known fraudsters with Call Verification’s fraud score. It dips into intelligence including an up-to-date fraud database to identify bad actors with a history of reported fraud, so you can send them to self-service.
Stop giving your customers the 20 questions. Greenlight nearly 73% of callers and start solving their problems:
• With no security questions or OTPs
• For higher customer satisfaction
Hand back control to your contact center agents with Call Verification’s spoof and fraud scores, helping them:
• Save ~30 seconds per genuine caller
• Focus on solving more complex customer problems
