Webinar
Research Report
Enterprise Communications Landscape 2024
The 78% of IT leaders struggling to manage their enterprise telephony are in search of smarter solutions. Explore the trends pushing enterprises like yours toward integrated stacks, and how to get there.
Top trends shaping your enterprise communications
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Only 2 in 5 CX leaders feel they’ve adopted AI well
Find out what tools they're adding to contact centers in 2024.
Preview the top tools -
Contact center security is a concern for 85% of IT leaders
Here’s why they should be, and how to address evolving fraud tactics.
Tips to protect your CX -
48% of contact centers are hybrid
Demand for cloud innovation is on the rise, but the control and security of on-premise systems are still alluring many enterprise buyers.
Read more -
Over half of UCaaS owners are evaluating the employee communications cloud
Businesses already using UCaaS tools are evaluating new providers.
Find out why -
32% of employees claim they will NEVER trust AI with internal communications
Do you trust AI? Learn how UCaaS vendors are using AI to differentiate, but may find adoption lacking.
Learn about internal AI -
Regulatory compliance is still a top concern for 90% of IT leaders
The last portion of RAY BAUM’s Act went into effect in 2022. What else are organizations grappling with?
Demystify compliance
Committed to change in 2024
IT leaders have spoken, and their commitment is clear:
this year’s all about quality, the cloud, and improving user experiences.
Quality you can count on
Quality and reliability are the top challenges of IT leaders in 2024. Whether for internal or external communications, your peers want tools that won’t keep them up at night.
Cloud-first innovation
Most respondents have some cloud-based communications in their stack. Carrier integrations are more critical than ever to close cloud integration gaps for much-needed functionality.
AI-backed user experience
CX leaders are finally implementing generative AI solutions like virtual agents to improve customer conversations. Meanwhile, UCaaS platforms using AI/ML to differentiate themselves face an uphill battle.
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