Author

Caitlin Long

Director, Product Management, Programmable Services

Caitlin Long is the Director of Product Management for Programmable services. In her time at Bandwidth, Caitlin has worked on both solutions marketing and internal product leadership, driving go-to-market strategy and product development, including messaging and positioning, for all Voice products. A storyteller by trade, she has worked in the telecommunications industry as a product leader for 7+ years.

Knows about: Unified Communications, Contact Centers, Emergency Calling, Conversational AI, Caller Authentication, Fraud Mitigation, Voice Biometrics, Toll-Free, Messaging, Voice, 911

Blog Messaging

Caitlin Long

Survey: What brands are saying about SMS for Black Friday 2024

6 Things to do this summer for big Black Friday wins in 2024

Mastering messaging in travel and tourism

Your guide to SMS marketing

SMS for healthcare: Engaging patients while staying HIPAA compliant

What we said, and heard, at MEF Barcelona

Campaign drift in business texting

SIP Trunking vs. PRI: What should you do?

This is not the 10DLC update you’ve been waiting for

Why SMS appointment reminders are preferred by 55% of customers

How to improve curbside pickup with SMS messaging

HIPAA, telecommunications redundancy, and conduit exception

HIPAA compliance and SMS texting: What you need to know

13 Reasons why your message wasn’t delivered

Nemertes: Moving from regional to global SIP trunking

Nemertes: The evolution of SIP trunking

Nemertes: Why cloud communications is essential for digital transformation success

If you’re not using a local number, you’re losing.

5 key tips to delivering top-notch customer service