Have questions? Want to join a beta? Looking to try the APIs? Our Universal Platform awaits.

Earlier this year, we launched Messaging Health Monitoring: A new Insights feature in the Bandwidth App, giving customers visibility into the percentages of blocked and unregistered traffic.

But why stop there? Today, we’ve added Messaging Health Alerts designed to give you time back in your day; by configuring auto-alerts that notify you the moment your message performance metrics take a dip, we’re turning the tables on the usual wait-and-see approach.

Envision streamlined registrations with webhook alerts and a sleek, searchable UI that guides you through the complicated registration process…That’s exactly what the Registration Center does.

Since 2007, RCS has awaited its moment. With Apple’s adoption and renewed operator interest, we’re at a critical inflection point in the messaging market.

2025 is the year that our industry takes a major step forward into rich messaging. That’s why Bandwidth is ready, as a registered RBM partner with Google, to enable RCS across all key markets, just like we do with SMS.

“Any partner to us that can make it easier for us to actually do what we do best, which is getting messages out to consumers, is going to be really what we look for, and I think Bandwidth has done a great job of doing that,” says Nate Kliger, Sr. Director of Messaging Strategy & Operations at Attentive.

Excited to announce that Bandwidth is a Directly Connected Aggregator (DCA)! What does that mean? Bandwidth has fully implemented a direct connection with a Tier-1 carrier, one of the largest mobile network operators in the world.

We’re at the forefront of innovation, pushing for advanced branded calling solutions leveraging Rich Call Data and STIR/SHAKEN.

By championing new solutions, we’re addressing enterprise needs and strengthening customer connections. This next generation of branded calling will deliver globally enhanced call reliability and maximized pickup rates.

We’re thrilled to announce the upcoming launch of Bandwidth Number Reputation Management: A new solution giving your enterprise the power to see how your calls are displayed and to help correct false ‘spam’ labels.

A walk-through of a typical Enterprise call flow using our visual call flow builder. Go from an empty canvas to a fully orchestrated, successful call to your contact center. No code required!

Bandwidth’s AIBridge connects cutting-edge conversational AI technologies to our platform so you can improve customer engagement through enhanced conversational abilities.

Kore.AI and Omilia are versatile AI platforms that integrate with diverse customer service channels, including voice, text, email, and social media. Both platforms incorporate Natural Language Processing to interpret human language–including understanding jokes, idioms, and even sarcasm.

Coming to the Universal Platform in 2025.

“Being able to have a one-stop shop for all of the services that support the contact center is a huge breakthrough,” says Quinn, VP of Business Development at Omilia.

“As a medical device that customers use for life and death situations, resiliency is so important. The network mesh that you have to support that resiliency is so important to us. We’ve literally had zero down calls since we migrated to Bandwidth and that’s been two years now.”
-Adam Smith, Dexcom

As a Certified Calling Provider for Webex, we collaborated closely with Cisco to develop a seamless global integration, offering multiple connectivity options that empower enterprises with flexibility and choice on our Universal platform.

Announcing an all-new integration with Zoom Contact Center coming soon on our Universal Platform. Bandwidth peering is in place for Zoom Provider Exchange with Zoom Phone and Zoom Contact Center!

“Zoom is all about bringing simplicity, ease of use. Thanks to partners like Bandwidth, we’re able to uphold that promise.”

– TVS Tiruthani, Zoom

With Operator Connect, it’s simple to connect to our global platform, allowing us to be your hosted SBC in the cloud. As your Certified Operator, you’ll get a highly scalable, secure, and redundant network and well-established connectivity on a global platform that supports your organization’s evolving needs.

We’re incredibly honored to win the coveted UC Award for “Best CPaaS Platform” from UC Today!

This recognition celebrates our breakthrough software innovations like Maestro™️ and AIBridge, which enable enterprises to speed time to market and build a better customer, user, and business experience–all delivered with the reliability and resilience of our owner-operated Bandwidth Communications Cloud.

Our best-in-class integration strategy with Bandwidth Maestro now offers more pre-integrated BYOC integrations than any other carrier or CPaaS provider in the universe!

“SIP Link is absolutely key – it’s our way of going forward. We had Google’s mission in mind to be universally accessable and useful. There’s zero friction from a customer experience perspective – it helps us onboard customers faster.”
– Savio Fernandes, Google

For 15 years, Bandwidth has proudly collaborated with Google. Our partnership began with the groundbreaking launch of Google Voice on Bandwidth’s nationwide network. Since then, we’ve achieved numerous milestones together, pioneering innovations from advertising tracking numbers to Google Fiber 911—and beyond.

Bandwidth’s Emergency Services API offers a seamless global experience for provisioning and updating endpoints, dispatchable addresses, and emergency notifications.

The Universal Platform is where we are building the next generation of the Bandwidth Communications Cloud, standardizing and globalizing emergency services. From one centralized hub, you gain seamless management and the convenience of a single provider, eliminating the complexities of multiple vendors and simplifying country-specific requirements.

Alternate Location Routing is an innovative solution—never before seen on the market! ALR isn’t just another emergency solution: it’s a unique innovation that bridges the gap between traditional and next-gen global emergency capabilities.

This game-changing solution for global nomadic emergency services uses prevalidated addresses, giving you total flexibility to select an alternate location (an emergency address) for a user. Whether you need emergency services dispatched across the street or across the globe, ALR ensures first responders can reach the right place at the right time.

We now power 30 million 911 endpoints, and our momentum is only increasing.

Instantly start a port or quickly order a number right from the home screen. You can also review voice and messaging insights without having to jump between screens.

Navigate product and regulatory compliance with ease using the Universal Platform’s ‘Requirements Packages.’

This tool simplifies end-user validation by guiding you through the essential information requirements, ensuring fast and efficient product adherence.

Easily manage multi-country setups with our Voice Configuration Packages, enabling custom voice settings for anything from a single number to your entire inventory of numbers.

We’ve made ordering new numbers even easier. Just search, select, purchase, provide the necessary documentation, and your numbers are ready to use.

With the Universal Platform APIs, you can now integrate all of our global capabilities directly into your applications, easily enabling enterprise workflows to be automated at scale.

This API update unlocks:

• Standardization for multi-country support on a single API
• Fully-automated operational workflows for country-specific compliance
• Simple configuration of global voice settings

In the next 90 days, we’ll have 20 strategically chosen European countries available on the Universal Platform. By mid-2025, our Universal Platform will cover all 67 countries and territories available from Bandwidth today.

With two new state-of-the-art data centers and direct partnerships with top Canadian carriers, our Universal Platform now supports intra-country calling and compliance with local requirements. Next, we’ll expand as a National Operator in Canada, offering enhanced numbering resources and services.

We don’t just develop APIs that rely on other networks—we give you the power to communicate through APIs tapping into our owned and operated carrier-grade network with global reach.

Engineered for seamless global integration, this singular universal platform enhances, simplifies, and supercharges your communications.

With our all-in-one solution, you can experience unmatched quality, seamless automation, and robust support. It’s the future of effortless, impactful connectivity at your fingertips.

Since our inception in 1999, Bandwidth has been at the forefront of creating universal connections through impactful communication, focusing on nurturing life-saving, revenue-boosting, and customer-building connections.

Today, we’re excited to introduce a groundbreaking way to manage, grow, and connect your communications like never before—welcome to the Bandwidth Universe.