CCaaS is a customer experience solution that allows companies easier access to all the separate components that make up a traditional contact center via any channel – voice, SMS, email, etc. With CCaaS, you are allotted only the technologies you need, reducing your costs and need for extra support. Five9, 8×8, and Genesys are examples of CCaaS platforms.
Migrating to a Contact Center-as-a-Service can be challenging, especially without disrupting your customer experience and breaking you key integrations (conversational AI, security etc.) These can be simplified using carrier-level integrations. For more resources on how to migrate your contact center to the cloud and the easy way to do it, go here.
Create, connect, and compose call flows with Bandwidth Maestro™'s pre-built UCaaS, CCaaS, AI, and security integrations.
