Dialed Number Identification Service (DNIS) is a service offered by PSTN carriers that passes the dialed digits to the destination PBX in advance of connecting the call. This tells the receiving PBX which number was called.
DNIS operates much like direct inward dial (DID) or direct inward dialing service, and when used with toll-free lines, it enables the PBX to determine which toll-free number was dialed and to route the call to the proper agent or agent group.
Automatic Number identification (ANI) and DN both focus on phone number identification. However, ANI identifies the number associated with the caller, and DNIS shows the number that was dialed.
This post was last updated on Feb. 21, 2024.
The information provided in this glossary definition does not, and is not intended to, constitute legal advice, nor does it necessarily represent Bandwidth's products or business practices. This page is for general informational purposes only.
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