Webinar
Contact Center
CX boundaries and IT breakthroughs: Take command of 2025 demands
April 16th @ 2pm ET
Live Chat
Live chat refers to an online chat used between a business and someone visiting their site. Typically, this live chat will appear as a pop up on a site, and the visitor can exchange messages in real time.
How Bandwidth is involved with Live Chat
Bandwidth uses a chat bot through Drift for 1:1 conversations with our site visitors. There will be a sales representative on the other end waiting to answer any questions or address any issues you may have. In addition, customers could use our APIs to build a chat bot for interactions via text messages or even give a voice enabled number the customer could click to call.
Terms related to Live Chat
The information provided in this glossary definition does not, and is not intended to, constitute legal advice, nor does it necessarily represent Bandwidth's products or business practices. This page is for general informational purposes only.Related posts
Article
Contact Center
Emergency
Regulations
Unified Communications
Top compliance terms for navigating telephony
Blog
Contact Center
Genesys BYOC
Your guide to Genesys BYOC: What it is and how it works
Webinar
Contact Center
Phone Numbers
Security
Voice
VoIP Origination
Why are my calls marked as spam?
