Omni-channel refers to a cross-channel where all communication connections are connected to provide a better user experience. In an omni-channel experience, it doesn’t matter where or how a customer interacts, everything will be inter-connected and seamless.
How Bandwidth is involved with omni-channel
Bandwidth can plug into omni-channel solutions using our full suite of Voice and Messaging APIs to expand our customers functionality. A few of these APIs include Toll-Free Voice and SMS.
Terms related to omni-channel
The information provided in this glossary definition does not, and is not intended to, constitute legal advice, nor does it necessarily represent Bandwidth's products or business practices. This page is for general informational purposes only.
