Responding to Patient Communication Preferences

Dental Intelligence

Dental Intelligence leverages SMS messaging to transform dental patient communication and create huge financial wins for practices.

SMS Best Practices in Healthcare

Discover current best practices in Healthcare texting.

2024 Patient communication preferences report

Unmet patient communications preferences make 55% of patients switch. Here are the comms channels to make them stay.

SMS for healthcare: Engaging patients while staying HIPAA compliant

For most healthcare providers, “running a business” was not high on their list of big goals or dreams. They typically went into healthcare for patients, not for profit and loss statements or marketing plans. But operating a healthcare business in 2024 means optimizing the practice to stay financially healthy while providing top-notch patient care. And staying financially healthy means connecting with patients to boost engagement with every contact. Elevate patient engagement with SMS messaging In a recent episode of Bandwidth’s State of Messaging Podcast, Kim Howland, Sr. Vice President of Product at Rectangle Health, a healthcare technology company that provides a texting platform, suggested that “a lot of what you’re doing to provide patient care is the business side” of…

HIMSS 2023: New patient expectations and AI’s evolved role were the focus

Highlights of HIMSS 2023: Focus was on changing patient experience expectations and the use of AI to reduce admin overheads

Communication in Healthcare: Options are NOT Optional

A 2023 survey of patients’ communication preferences Over 81% reported that their communication expectations have changed since COVID-19 began. 41% will switch if their healthcare providers don’t offer texting as a communication option Over 56% feel comfortable sharing protected health information over text Over 71% feel more comfortable receiving telehealth care from healthcare providers now than before COVID-19 Is your practice or patient engagement platform taking steps to keep up? Are you working to... Reset your patient communication strategy? Improve health outcomes for patients? Build lasting patient loyalty and reduce patient churn? Not yet? Here's how you get up to speed. Patient communication preferences: the big picture The patient-turned-consumer is far from a COVID-19 relic. The multi-channel communication experience they…

National Doctors’ Day

Happy National Doctors Day! Every March 30th, we celebrate doctors’ endless kindness and self sacrifice. Celebrate a doctor in your life on this day.

SMS benefits you can’t ignore for a powerful CX

SMS messaging brings your 2023 CX to another level, and we have the stats to prove it. Learn the benefits of adding SMS messaging to your 2023 CX now.

SMS healthcare solutions: 5 ways you can use SMS

Patients and providers are increasingly turning to text messaging for communications. Instead of waiting on hold, or sending an unrecognized number to voicemail, the patient experience has been improved by providers expanding the ways in which they use SMS healthcare solutions to communicate with and improve the way patients receive care. Here are just a few of the ways that healthcare SMS can be used to improve the patient experience. 1. Appointment reminders Missed appointments cost the healthcare industry around $150B each year, with most patients just forgetting about the appointments. Using SMS healthcare solutions to send reminders in the days and weeks leading up to the appointment can reduce no-shows and cut back on lost revenue for providers. Text…