Product Terms

Please refer to your Order Form to determine which of the following Product Terms apply to your use of the Services. If you have any questions, please contact your Bandwidth Support Team.

For Order Forms executed on or after March 23, 2022, if your underlying Services Agreement expressly authorizes you to use the Services solely for your own internal business purposes, then the following Product Terms apply:

Outbound Calling – Last Updated June 2024
Inbound Calling – Last Updated September 2023
Emergency Services (911) – Last Updated August 2022
Messaging – Last Updated February 2024
Video and WebRTC Calling API – Last Updated March 2022
International Services – Last Updated May 2023

For Order Forms executed on or after March 23, 2022, if your underlying Services Agreement expressly authorizes you to resell the Services, then the following Product Terms apply:

Reseller Outbound Calling – Last Updated June 2024
Reseller Inbound Calling – Last Updated September 2023
Reseller Emergency Services (911) – Last Updated August 2022
Reseller Unified Communications – Last Updated September 2022
Reseller Messaging – Last Updated February 2024
Reseller Video and WebRTC Calling API – Last Updated March 2022
International Services – Last Updated May 2023

For Order Forms executed before March 23, 2022, please click here for your applicable product terms.

Voice Services Default Rates and Billing Increments

*Please refer to your Rate Sheet to determine if the above default rates apply to your use of the Services.

Pre-existing Terms

For Service Orders executed on or after July 10, 2017, but before March 23, 2022, the below terms and conditions apply.

Wholesale Voice Outbound & Inbound Calling