A resource from Bandwidth’s resident product operations experts to inform you on certain product requirements, regulatory changes, and emerging industry guidelines.
October 1, 2024
As laid out in the MAN program, operators must have the capabilities to sign, verify, and transit French calls. As of October 1, 2024, all ARCEP-notified Operators and owners of numbering resources in France will need to comply with the ‘final phase’ of the MAN Program, which requires Operators to disconnect calls that do not meet the required criteria.
Ongoing
In response to an increasing number of scammers employing telecommunication services to attack individuals, the Polish parliament adopted the Act on Combating Abuse in Electronic Communication.
Their obligations include restricting the use of local CLIs over international routes. This means that any call originating from a Poland number to another Poland number must pass over national routes. Any calls coming in over international/ILD routes will be blocked.
Ongoing
The Czech Telecommunication Office (“CTU”) has launched a public consultation on the draft amendment to the General Authorisation No. VO-S/2/07.2005-10. The addition of new conditions will help to reduce spoofing by blocking calls that come from abroad, but the caller is identified by a number that should not come from abroad.
This means that any call originating from a Czech number to another Czech number must pass over national routes. Any calls coming in over international/ILD routes will be blocked.
Ongoing
The Hong Kong regulatory Authority (OFCA) has issued a Code of Practice on Promulgating Anti-Scam Messages to the Public. Implementing the Code of Practice is recommended to fight off the increase of scam messages.
Telecommunications service providers are advised to promulgate the communication authorities anti-scam messages with use of their publicity channels and means.
Ongoing
Anatel has implemented Dec. 68/2023 and as amended by Dec. 2/2024, introducing tougher controls which impact end-user location requirements, Toll-Free number ordering, data collection and management of Toll-Free services in Brazil.
In compliance with the regulations, Brazilian toll-free numbers must be assigned to business end-users with an address in Brazil. In addition, each end-user is limited to five (5) Toll-Free numbers.
More information on what needs to be provided can be found here.
Ongoing
In order to purchase series 6 (Fixed) (“+65 6”) services in Singapore on a wholesale basis, you must first be licenced with the country’s regulator, the Infocomm Media Development Authority (IMDA), with a Service Based Operator (Individual) license for the provision of IP Telephony services.
For your convenience, we have created a guide on How to Obtain a Service Based Operator License in Singapore and added it to our Help Center.
Ongoing
A waiting loop occurs when a caller is placed on hold before being connected to their intended destination, often used in IVR systems while waiting for an operator to become available.
German numbers with the prefix of (0)32 are not permitted for use with waiting loops. If you or your end-user wish to use a waiting loop on a German number, Bandwidth can provide you suitable Toll-Free of Geographic Numbers.
More information can be found here.
Ongoing
In an effort to enhance consumer protection and reduce the risk of phishing, fraud, and other malicious activities conducted via SMS, the Malaysian Communications & Multimedia Commission (MCMC) has directed all service providers to block SMS messages sent to Malaysian numbers that contain any of the following prohibited content at the network level: URL/hyperlinks, requests for personal information, and callback/contact numbers.
More information can be found here.
Ongoing
Any Norwegian number requiring national termination first needs to be activated with emergency services. This applies to both reseller and enterprise customers. Please refer to the global help center for assistance with getting started with emergency services and then activating emergency services on your numbers.
Ongoing
To meet Turkish regulations, we conduct audits of end-user information and addresses every 3 months to maintain accuracy. Keeping this information current is your responsibility to ensure uninterrupted service.
Aimed at combating fraudulent robocalls and phone number spoofing, the FCC has adopted rules based on the STIR/SHAKEN standards to help restore consumer trust in the calls we receive.
Learn more about STIR/SHAKEN
The FCC requires that enterprises provide a “dispatchable location” to public safety at the time of a 911 call. Meeting the deadlines requires precise 911 location along with modern dynamic location capabilities.
Learn more about RAY BAUM’s Act
Kari’s Law, which went into effect on February 16, 2020, requires direct dialing to 911 and that enterprises notify designated personnel when a 911 call has been placed.
Learn more about Kari’s Law
