Product compliance hub

October 1, 2024

🇫🇷 FRANCE: MAN Program Deadline

As laid out in the MAN program, operators must have the capabilities to sign, verify, and transit French calls. As of October 1, 2024, all ARCEP-notified Operators and owners of numbering resources in France will need to comply with the ‘final phase’ of the MAN Program, which requires Operators to disconnect calls that do not meet the required criteria.

Ongoing

🇧🇷 BRAZIL: Toll-free requirements

Anatel has implemented Dec. 68/2023 and as amended by Dec. 2/2024, introducing tougher controls which impact end-user location requirements, Toll-Free number ordering, data collection and management of Toll-Free services in Brazil.

In compliance with the regulations, Brazilian toll-free numbers must be assigned to business end-users with an address in Brazil. In addition, each end-user is limited to five (5) Toll-Free numbers.

More information on what needs to be provided can be found here.

Ongoing

🇸🇬 SINGAPORE: Notified Operator Requirements for series 6 services

In order to purchase series 6 (Fixed) (“+65 6”) services in Singapore on a wholesale basis, you must first be licenced with the country’s regulator, the Infocomm Media Development Authority (IMDA), with a Service Based Operator (Individual) license for the provision of IP Telephony services.

For your convenience, we have created a guide on How to Obtain a Service Based Operator License in Singapore and added it to our Help Center.

Ongoing

🇩🇪 GERMANY: Waiting loop restrictions for (0)32

A waiting loop occurs when a caller is placed on hold before being connected to their intended destination, often used in IVR systems while waiting for an operator to become available.

German numbers with the prefix of (0)32 are not permitted for use with waiting loops. If you or your end-user wish to use a waiting loop on a German number, Bandwidth can provide you suitable Toll-Free of Geographic Numbers.

More information can be found here.

Ongoing

🇲🇾 MALAYSIA: Prohibited content for SMS messages

In an effort to enhance consumer protection and reduce the risk of phishing, fraud, and other malicious activities conducted via SMS, the Malaysian Communications & Multimedia Commission (MCMC) has directed all service providers to block SMS messages sent to Malaysian numbers that contain any of the following prohibited content at the network level: URL/hyperlinks, requests for personal information, and callback/contact numbers.

More information can be found here.

Ongoing

🇳🇴 NORWAY: Emergency services required for national termination

Any Norwegian number requiring national termination first needs to be activated with emergency services. This applies to both reseller and enterprise customers. Please refer to the global help center for assistance with getting started with emergency services and then activating emergency services on your numbers.

Ongoing

🇦🇺 AUSTRALIA: Fighting Spam Calls and Scam SMS

The Australian Communications and Media Authority (ACMA) maintains and enforces the Reducing Scam Calls and Scam SMS Industry Code (The Code). The Code undergoes regular updates and revisions and is broadly designed to set out processes for identifying, tracing, blocking, and otherwise preventing scam calls and SMS in Australia. The Code applies to any provider that offers telecommunications services in Australia.

Ongoing

🇭🇷 CROATIA: “DO NOT CALL” List

The Croatian “DO NOT CALL” register is a free public register of Croatian telephone numbers of consumers who do not want merchants to contact them by phone or SMS and MMS messages for the purpose of promotion and sale, which is prescribed by the Consumer Protection Act.

Merchants are obliged to delete all consumers entered in the “DO NOT CALL” consumer register from their call list and may not send them messages or call them to offer their products. Numbers are entered (or removed) by individual operators at requests of their consumers.

Ongoing

🇮🇪 IRELAND: Notified Operator Requirements with ComReg

In order to offer public communications services in Ireland, you must first notify the country’s regulator, the Commission for Communications Regulation (ComReg), of your intention to provide services in the country.

For your convenience, we have a guide on How to Notify as an Operator in Ireland in our Help Center.

Ongoing

🇮🇱 ISRAEL: End user verification required

In order to use Israeli services and be assigned Israeli numbers, you must provide the required end-user information for address verification. For your convenience, we have a guide on what end-user information needs to be provided for LAR verification in Israel in our Help Center.

Ongoing

🇮🇹 ITALY: Notified Operator Requirements with AGCOM

In order to offer public communications services in Italy, you first need to be registered as an operator with the country’s regulator, the Autorità per le Garanzie nelle Comunicazioni (AGCOM)

For your convenience, we have a guide on How to Register as an Operator in Italy in our Help Center.

Ongoing

🇲🇹 MALTA: Outbound Calling Restrictions

Outbound calling, including via any third parties/networks, is strictly prohibited using Malta numbers/CLIs.

Ongoing

🇳🇿 NEW ZEALAND: 111 Contact Code

On July 1, 2024, the 111 Contact Code (the “111 Code”) was amended to clarify among other things that business landline services are excluded from the scope of the revised 111 Code. The 111 Code will continue to apply to providers serving residential customers in New Zealand.

Ongoing

🇳🇴 NORWAY: Notified operator requirement

In order to offer public communications services in Norway, you first need to notify as an operator with the country’s regulator, the Nasjonal kommunikasjonsmyndighet (Nkom). 

For your convenience, we have a guide on how to notify as an operator in Norway in our Help Center.

Ongoing

🇵🇹 PORTUGAL: Notified operator requirement

In order to offer public communications services in Portugal, you must be notified as an operator with the country’s regulator, the Autoridade Nacional de Comunicações (ANACOM).

For your convenience, we have a guide on how to notify as an operator in Portugal in our Help Center.

Ongoing

🇨🇭 SWITZERLAND: Notified Operator Requirements with OFCOM

In order to offer public communication services in Switzerland, you must first notify the country’s regulator, The Federal Office of Communications (OFCOM).

Ongoing

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TURKEY: Quarterly Audits of End-User Information

To meet Turkish regulations, we conduct audits of end-user information and addresses every 3 months to maintain accuracy. Keeping this information current is your responsibility to ensure uninterrupted service.