You’re migrating your telephony to the cloud with Microsoft Teams, but you
don’t have to stop at your internal employee communications & collaboration.
You can do the same for all of your comms platforms—from CCaaS like
Genesys to UCaaS like Zoom and beyond.

To recap, here’s a handy checklist of what to look out for in a Direct Routing
partner (and all other communications providers):

Consolidation

• Can they provide SIP trunking, SMS, and emergency calling/E911?
• Can they support complex needs and use cases, like call flows and integrations?
• Do they offer global reach everywhere your company aims to do business?
• Do they offer an option to host your Session Border Controller (SBC)?

Future-proofing

• Can they integrate with other current communications platforms outside of Microsoft Teams?
• Can they scale up (or down) with your organization?
• Can they meet your needs and improve your communications now and in the future?

Peace of mind

• Are they a Microsoft-certified Direct Routing or Operator Connect partner?
• Can they help you maintain compliance with Kari’s Law, Ray Baum’s Act, and other regulations?
• Can they offer the enterprise-grade support and resources you need to be successful?
• Do they prioritize one-hop connections for a reliable caller experience?
• Do they provide call flows and a technical understanding of their network?