Research Report
Enterprise Communications Landscape 2025
Communications leaders are grappling with shifting demands. 2025 is all about taking command of your strategy despite changing times. Reveal the telephony trends shaping the industry—and your peers—over the next year.
You’ll Learn:
- 2025’s biggest concerns and priorities for communications leaders
- How infrastructure is adapting to meet organizational demand
- Trends for adopting AI, authentication, and number reputation solutions
Access industry trends & peer insights
How do your comms compare?
Top concerns
Disparate systems, legacy infrastructure, global locations—it’s a lot to manage. In the report, we’ll unpack the top challenges of fellow IT leaders in 2025.
How challenging is managing your comms stack?
- 16% say it’s really not that hard
- 25% say it’s fairly difficult
- 59% say it’s a huge headache
Key priorities
Enterprise communications are facing increased pressure this year from inside and outside the business. Don’t fall behind by prioritizing low-impact projects.
What is your highest priority?
- 33% say moving to the cloud is critical
- 23% say cutting CapEx/OpEx is top of mind
- 33% say fighting fraud and spam is essential
Stack shifts
How will your infrastructure adapt to meet the moment? Transform your communications stack in the cloud and make technology decisions that hit the mark on 2025 goals.
Where will your unified comms and contact center platforms be in 2025?
- 28% say pure cloud for both UCaaS & CCaaS
- 37% say their UCaaS & CCaaS will be completely hybrid
- <5% say they’re staying on-prem for both UC & CC
