Your Emergency Routing Survival Kit: How to go from panic to prepped

Robin Erkkila

Robin has worked in the public safety technology industry for over 20 years. He has held executive and senior-level positions and has extensive experience deploying solutions in several segments of the Emergency Services Industry from originating service provider networks (wireless and VoIP) to Public Safety Answering Points (PSAPs), and NG9-1-1 ESInet solutions. Robin’s experience stems from product and technical roles at many of the Emergency Services Industry leaders. Many of the enterprise regional systems, state-wide NG9-1-1 networks, and several rural PSAPs have benefitted from Robin’s expertise. As the Bandwidth Emergency Services Solutions Engineer and Architect, Robin supports Bandwidth Emergency Services, VoIP E9-1-1 Services, business development and strategies.

Mark Fletcher

Mark’s four-decade career includes experience as a Police Dispatcher and Special Officer in NJ and technology roles at Nortel and Avaya. He also served on Federal Advisory Committees for the Department of Homeland Security (DHS) and the Federal Communications Commission (FCC). In 2013 Fletch authored Kari’s Law, and assisted with the RAY BAUM’S Act. His additional achievements include holding 14 U.S. patents for NG911 call-handling capabilities. He serves as Vice President of Public Safety at 911inform and the Northeast Region Director at the National Emergency Number Association (NENA). He also holds non-profit board positions at the Kari Hunt Foundation, the Denise Amber Lee Foundation, and the Next Generation 911 Institute Board, providing support to the NG911 Congressional Caucus on policy and legislative issues.

Throughout his career, Mark has received numerous awards from Nortel, Avaya, the International Avaya Users Group (IAUG), the NG911 Institute, NENA, and Frost & Sullivan. He is regularly consulted for his expertise in technology and public safety, particularly concerning Next Generation 911.