FREE onboarding support
Onboarding support for new customers is included for FREE as a part of Bandwidth’s Signature Support!
Are you reaching a Twilio® plateau?
Twilio customers are making the switch to Bandwidth to get the support, expertise, and critical communication APIs they need to build 5-star digital experiences.
Twilio vs. Bandwidth
Wanna know why so many companies are making the switch?
Here are three of the top business reasons:
More capacity = more growth
Ready to bring your digital product to maturity? Our Communication APIs can support your subsequent product upgrades without disruption.
The best support in the biz
Quality assistance isn’t a test you can cram for. Put your trust in real people with real industry expertise to guide you. Our 97% CSAT core speaks for itself.
Competitive pricing
Ready to scale? Take advantage of carrier & volume-based pricing that’s built for growth and secure the best price available (as much as 50% savings over the competition!)
“No other provider offered the same level of hands-on support or cost savings that Bandwidth has been able to deliver. Their flexible APIs made it simple for us to get up and running without missing a beat.”
Philip Kimmey, Co-Founder and Director of Software and Dev
Save as you scale
Bandwidth gives you more efficient pricing as your audience grows.
| Bandwidth* | Twilio** | Savings | |
|---|---|---|---|
| Inbound Call (per minute) | $0.0055 | $0.0085 | 35% |
| Outbound Call (per minute) | $0.01 | $0.014 | 23% |
| Inbound Text (per message) | FREE | $0.0079 | 100% |
| Outbound Text (per message) | $0.004 | $0.0079 | 33% |
| Phone Number (per line per month) | $0.35 | $1.00 | 65% |
**Publicly available list pricing as of 4/1/2024. May not include applicable taxes.
It’s not just about the numbers
See what real customers are saying.
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“I’ve been in the software business quite a while and in my experience, Bandwidth support is the best I’ve seen. Every interaction is a true conversation, every team member digs deep for answers and keeps users up to date at every step.”
Tim Cashin Software Architect
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“Bandwidth is absolutely my favorite partner to work with. The platform is easy to use, the service is top-notch, and the people are awesome and easy to work with! Any problem or question we have is tackled efficiently and professionally.”
Rosen Dyakov Messaging & Compliance Team Lead
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“What we value most about our relationship with Bandwidth is the fact that it is truly a partnership. A partnership between two companies that are pursuing a similar mission to serve their customers in the absolute best way possible.”
Chad Sallee Chief Technology Office
Bandwidth takes you further
Switch for success
Create 5-star digital experiences
Easily access critical deliverability data so you know how to optimize your communications. Engage customers with an omnichannel communications experience.
Futureproof your messaging
Bandwidth stays on top of the latest industry requirements. We have direct conversations with carriers, too, so we can help your messages get delivered. Now, and in the future.
Get flexible APIs for your full comms suite
The critical communication channels you need from a single platform including SMS, MMS, voice, in-app calling, video, numbers, and emergency calling APIs.
Partner with Bandwidth to grow your messaging
Have more questions about Bandwidth vs. Twilio? See our answers below!
Bandwidth believes standard support should always be included. Instead of tacking on an additional fee for support, like Twilio, Bandwidth brings white glove support to every customer with pride, and we have some of the industry’s greatest minds on staff to help our customers with innovative new ideas and navigating industry guidelines. Need even more dedicated support? We have premium options available on top of our best-in-class signature support.
Because Bandwidth owns our own nationwide VoIP network and is a Tier 1 messaging aggregator, we have direct connections to carriers and pricing that Twilio can’t match. The more calls you make and messages you send to your opted-in users, the more you save. With Bandwidth, you’re getting the advantage of owner economics. And on top of that, we provide white glove support for free to all of our customers.
Twilio often cites 90%+ message deliverability but doesn’t explain how they got you that number, often estimating the rate of delivery to the carrier only. Bandwidth goes deeper into message delivery insights to let you know if the message actually reached the end user.
Our nationwide CLEC VoIP network means we have top-notch call quality and less call transfers, meaning fewer chances for dropped calls. We can also troubleshoot quality issues directly thanks to our network ownership, providing our customers with the best quality possible. Twilio is not a network owner and must pass traffic through various third-party carriers, causing more dropped calls, bad call quality, and an inability to directly troubleshoot the problems.
Yes! Bandwidth’s industry-leading phone number management dashboard makes it easy to port your existing numbers from your current carrier to Bandwidth. Our team of dedicated porting experts will even work with you to overcome any issues and make sure the experience is as smooth and happy as possible.
We work with all types of customers. Our typical customer is looking to scale and wants the power and flexibility that comes with working with a provider that owns the network and an API platform. While Twilio is great for companies that are just starting out and need to quickly get to market, our platform offers more control and direct-to-carrier pricing that Twilio can’t.
Our dedicated team of onboarding and migration specialists are here to help you during the migration process. Our APIs align closely with Twilio’s, making the process relatively painless. You can learn more by downloading our Twilio Migration Guide.
Yes. You can access our developer documentation at https://dev.bandwidth.com at any time.
The companies that best fit Bandwidth currently are larger enterprises with in-house development resources that want greater control and customization ability over every aspect of your users’ experience. When out-of-the-box tools become too constraining, we’re the platform you graduate to.
When it comes to what volume we can handle, we bring a carrier-grade network to the table, so the higher your throughput, the more it will make sense for you to choose Bandwidth. Since we’re our own carrier and aren’t paying a third party network mark-up fee we’re able to give you an excellent cost per call.
Yes! click here to request a quote and a member of our team will get in touch to work on a custom quote for your specific needs.
All transactions through Bandwidth REST APIs are secured using TLS. In addition, Bandwidth is ISO 27001 and SOC 2 Type II certified. Bandwidth has a formal Information Security Team with dedicated programs for SecOps, AppSec, and GRC. This also includes a 24×7 SOC for real time monitoring and continuous threat detection and alerting across our production environments.
We recommend that all potential Bandwidth customers take into account their use case, volume, and developer resources when considering migrating from Twilio to Bandwidth. Check out our Twilio Migration Guide to see the full list and set yourself up for the easiest migration possible.
Twilio® is a registered trademark of Twilio, Inc. and is unaffiliated with Bandwidth.