Research Report
Automate CX with APIs
Customers want easy interactions. CX teams want powerful APIs.
Now, you can make them all happy.
For radically reliable communications and better CX support
Go with the partner you’ll never outgrow
We’re continually building capacity, so you can scale your CX automation with us into the future.
Not just about the software
Our Tier 1 owned network gives you carrier-direct pricing on voice services.
Customer support worth writing home about
Our technical support teams are here around the clock. Their expertise = your higher deliverability rates.
CX automation use cases
Leverage a smarter API platform for better APIs
Watch how Bandwidth powers Yotpo in creating great ecommerce experiences
Our customers, serving their happy customers
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Read the story“The thing that we enjoy most is being able to collaborate with Bandwidth and scale our operations to meet the fast-growing needs of our customers.”
Hari Prasad CEO and Founder
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Read the story“The customer service is unmatched compared to our previous vendors—through the onboarding process, all the way to today, I have nothing but great things to say about Bandwidth’s customer service because it has been phenomenal.”
Derrick Cox Vice President of Text & Voice Solutions
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Read the story“What has really changed for Hiplink’s healthcare customers is patient communication. They need to have powerful patient communication directly from the medical records system. And when you’re doing that, you don’t have time to be out there trying to figure out what carrier they’re on.”
Pamela LaPine President & CEO
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“Bandwidth is absolutely my favorite partner to work with. The platform is easy to use, the service is top-notch, and the people are awesome and easy to work with! Any problem or question we have is tackled efficiently and professionally.”
Rosen Dyakov Messaging and Compliance Team Lead
See how leading industries are transforming CX with Bandwidth
Finance
Payment processing companies, banks, credit unions, and other Finance and Fintech companies are putting APIs to work to makes safe, secure CX easier.
Retail & Ecommerce
Ecommerce platforms and Retail enterprises are transforming CX from first opt-in to post-purchase engagement. See how Bandwidth can help retailers grow through better communication.
Healthcare
Healthcare is being transformed by modern communication APIs. See the latest data and use cases for more details on how Bandwidth is powering patient options.
How APIs help automate CX
Messaging and Voice APIs have become essential tools for businesses seeking to automate customer interactions. Here are just a few of the many use cases businesses leverage APIs to solve:
Businesses can utilize Messaging APIs to automate personalized SMS marketing campaigns that target specific customer segments based on their preferences and behaviors. This automation allows for timely and relevant communication with customers, leading to improved engagement and increased sales.
In the travel and tourism industry, Messaging APIs can be used to automate travel notifications such as flight reminders, hotel booking confirmations, and itinerary updates. These automated messages provide customers with important information in real-time, enhancing their overall travel experience and reducing the workload on customer service representatives.
Through the use of Messaging APIs, businesses can automate customer interactions across various messaging channels such as SMS, MMS, and chat applications. By automating responses to common customer queries and providing proactive notifications, companies can improve customer satisfaction and reduce the need for manual customer support interventions.
Sometimes your customers need a real-time, human voice conversation. In-App Calling uses WebRTC (Web Real-Time Communication) to initiate your calls, and uses any number you’d like under the hood. You get flexibility to offset some of that costlier toll-free traffic by initiating the call in-app or in-browser, and you create an automated-feeling experience for your customers.
Healthcare providers and service-based businesses can leverage Voice APIs to automatically send appointment reminders to customers via voice calls. This automation reduces no-show rates and improves customer satisfaction by ensuring that appointments are not missed.
