CCaaS integrations
Plug our global toll-free voice into Genesys Cloud CX, Five9, Webex, or Zoom for faster support, direct-to-carrier control, and access to pre-integrations.
Connect your CX with integrations to best-in-class CCaaS solutions on our redundant, global toll-free voice.
Plug our global toll-free voice into Genesys Cloud CX, Five9, Webex, or Zoom for faster support, direct-to-carrier control, and access to pre-integrations.
Automate caller authentication and stop bad actors with Call Verification or carrier-level integrations with Pindrop.
Add leading voice bots, like Cognigy and Dialogflow, to your calls without building custom integrations yourself.
Reach >93% of the world’s economy with a radically resilient toll-free provider.
Whether you’re on-prem or in the cloud, stay ahead of the innovation curve with integrations to best-in-class CCaaS providers.
Bring Bandwidth as your carrier to migrate seamlessly with cloud-native toll-free, automated porting, and pre-integrations to best-in-class AI/ML tools.
Leave vendor management in the past. With Bandwidth, you get a global communications network that connects you directly to the PSTN in 65+ countries.
Stay on the cutting edge of CX thanks to Maestro’s integrations with conversational AI, authentication tools, and CCaaS solutions—all in one place.
Avoid single-threaded voice with geo-redundancy for flexible, private connectivity. Plus, set up advanced call routing to manage failover and back-up routes for true business continuity.
Bring unmatched resiliency to your toll-free—all with one provider—with our direct-to-core 5x carrier redundancies.
You don’t have the time or energy to create custom CCaaS integrations for your CX stack. Maestro lets you create and connect call flows in a drag-and-drop visual builder, so you can easily deliver exceptional customer experiences.
With a reliable 99.999%* uptime for our core network, we have network-level geo-redundancy with 8 SuperPoPs across the globe.
Because we connect directly to the PSTN in 65+ markets around the world, we’re able to offer carrier-grade voice services with minimal latency and high-quality calling.
Our private IP backbone carries billions of minutes a year and is supported by multiple Tier 1 ISPs for maximum availability and for unmatched quality.
Stop treating your customers like criminals with fraud and spoof scoring built into your toll-free call flows.
CCaaS is short for Contact Center as a Service. CCaaS gives companies a cloud-based customer experience solution to leverage for their contact center communications, reducing the need to deploy and maintain on-premise contact center equipment, simplifying IT support requirements for enterprises. Five9, 8×8, Talkdesk, NICE inContact, and AWS Connect are among some examples of CCaaS platforms. Companies benefit from the real-time software updates pushed to CCaaS platforms, rather than relying on software refresh cycles and hardware limitations of on-premise contact center deployments.
As customer support and service has evolved, the need to engage people on multiple channels has expanded. Some legacy platforms and Business Process Outsourcing (BPO) companies have relied only on making and receiving voice phone calls to facilitate customer support needs, thus the call center nomenclature.
The new modern approach is called a contact center because it incorporates a range of communication channels, like toll-free voice, SMS/MMS text messaging, video, and WebRTC calling as well as a long list of IVR, AI, natural language processing, and voice biometric tools to create efficient methods for customers to contact a specific business.
A cloud contact center handles the inbound and outbound customer support experience for a company. Cloud contact centers utilize IP-based technology as a way to modernize their communications for flexibility, accessibility, and resiliency–connecting from anywhere in the world.
There’s no one-size-fits-all contact center, and many platforms have built features that serve specific needs across many different verticals like Healthcare, Banking & Finance, and even Retail companies.
A multichannel contact center uses various communication channels to facilitate interactions between agents and customers. The future of customer experience (CX) in the contact center is evolving to incorporate voice, text messaging, video, WebRTC calling, RCS, and many other channels as points of contact with agents.