AIBRIDGE

Stay ahead of the voice AI curve

Bulldoze barriers to CX innovation with pre-built connections to leading conversational AI voice bots, like Cognigy, Dialogflow, Kore.AI*, and Omilia.*
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Test, swap, and activate voice bots with ease

AIBridge’s pre-built integrations to leading AI providers lets you free up your team for higher-value work, without building integrations yourself.

Cut weeks of development time

Easily test and deploy new AI tools in hours instead of weeks, with little development.

Boost CX with conversational IVR

Refine caller and agent experiences with the flexibility to add and swap leading voice AI tools.

Centralize global calling

Reach 65+ countries and 93% of the world’s economy with a single voice provider.

Quality you can trust

Deliver the best possible CX with 5x redundant toll-free that’s constantly monitored.

Design 5-star conversations with Cognigy AI Agent

  • 2x consecutive leader in Gartner Magic Quadrant for Enterprise Conversational AI Platforms
  • 100+ languages supported

Easily add Google’s voice bot to your contact center IVR

  • Use Dialogflow CX or Dialogflow ES for state-of-the-art virtual agents
  • 30+ languages and variants supported

Craft meaningful customer engagements with Kore.AI

  • Implement AI-powered virtual assistants with Kore.AI XO
  • 130+ languages supported

Add intelligent automation to your conversations with Omilia

  • Integrate with Omilia for advanced voice AI assistants
  • 30+ languages supported

Free customers from IVR purgatory

Let your customers cut right to the chase with intelligent voice bots, saving everyone time.

Add voice bots without development

AIBridge gives you pre-built integrations to leading voice bot frameworks with local and toll-free numbers and WebRTC calls. Then, use your favorite text-to-speech (TTS) and speech-to-text (STT) vendor to convert voice to text (and vice versa) for NLP and NLU engines.

Create

your Bandwidth endpoint with your voice bot provider of choice.

Configure

your bot by registering the voice bot endpoint & STT/TTS provider in Bandwidth.

Route

numbers to your virtual agent by associating numbers with Bandwidth Maestro’s visual builder.

Power

your virtual agent with virtual agent logic by linking your bot to Bandwidth’s numbers!

See AIBridge in-action

You can drag and drop new tools, like voice bots, into your contact center call flows with Bandwidth Maestro’s Visual Builder.

Use cases

Get ahead of the AI curve

Banking & Finance

Improve CSAT and reduce AHT by providing consistent, accurate responses, from helping callers find the nearest ATM to making payments and reporting lost cards.

Retail & Ecommerce

Stop staffing shortages from leaving customers on hold. Instead, use virtual agents to automate simple tasks, from changing passwords to checking order statuses and rescheduling deliveries.

Travel & Hospitality

Give customers the first-class experience they deserve. Leave travel rebookings, check-ins, and upgrades to AI, with the languages and bidirectional translation you need.

Complete your contact center transformation

Don’t stop at conversational AI. With Bandwidth Maestro, you can connect to everything your customers and bosses want.

  • CCaaS Integrations for Five9, Genesys, Webex, and Zoom
  • Call Verification and Voice Authentication
  • Voice calling in 65+ countries
  • Advanced Call Routing and failover
  • 5x redundant toll-free with award-winning Disaster Recovery

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Get connected with conversational AI leaders

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